At EduTranscript by CertifyMe, we strive to provide our customers with the best possible experience. If you are not satisfied with your purchase, we're here to help.

1. Refund Eligibility

• Refund requests received within 5 working days from the date of purchase is valid.

• To request a refund, please submit our refund request form within 5 working days of purchase with a genuine reason. We don't consider email refund requests or on-call requests as valid refund requests.

• Refund requests are valid only if you have not been awarded more than 10 credentials from your account. If you have awarded more than 10 credentials, you will not be eligible for a refund.

• Discounted subscriptions are not eligible for any refund. This includes promotional offers, special deals, or any subscription purchased at a reduced price.

• We do not offer refunds for any annual subscriptions that are canceled mid-term.

• We do not offer refunds after the renewal date of a subscription has passed.

• We offer a refund if there has been a genuine billing error that our Customer Support team can verify and accept.

2. How to Request a Refund

To request a refund, please submit our refund request form within 5 working days of purchase with a genuine reason. We don't consider email refund requests or on-call requests as valid refund requests. Our team will evaluate your request and if considered genuine we will initiate the refund procedure .

3. Refund Verification Process

• We provide a refund if you submit the refund request form with a genuine reason within 5 working days of purchase of your subscription. Any refund requests received after this period will not be even considered for evaluation at any cost.

• We reserve the right to deny a refund if any of the criteria is not met.

4. Refund Approval

• Once your refund request is approved, we will send you an email confirmation on the same.

• The refund process will be initiated within 10-30 days from the date you have received the refund approval email.

• Please note that it may take 10-14 days after the refund process is initiated for the refund to appear in your account, depending on your payment provider.

5. How to Contact Us

To initiate a refund request or inquire further about our refund policy, please email us at info@certifyme.online.

Please be assured that we take our customers' satisfaction seriously and will handle refund requests in a fair and timely manner. We appreciate your understanding and cooperation. Thank you for choosing our services.

Note: This refund policy is subject to change without prior notice. It is recommended to review the policy periodically to stay updated on any modifications.