Edutranscript by CertifyMe partnered with a leading Canadian university, home to over 24,000 students, 250 programs, and 150,000 alumni, to modernize academic record management. Its user-friendly interface resolved inefficiencies, improving the experience for students, alumni, and staff.

Background

Managing academic records for a diverse and growing student body is no small feat. This university, ranked among the Top 50 universities in North America by Times Higher Education, faced mounting pressures to update their transcript system. With over 10,000 transcript requests annually, the reliance on paper-based and semi-digital systems strained administrative resources and frustrated users with delays, errors, and accessibility issues. The administration sought a robust digital solution that would streamline operations while maintaining data security and accessibility for students and alumni worldwide.

Problems

Despite its reputation for academic excellence and innovation, the university struggled with outdated systems that couldn’t keep pace with the growing demands of its diverse student and alumni base. These challenges created bottlenecks, impacting the efficiency of academic record management and frustrating users across the board.

Students struggled to retrieve their academic records quickly, particularly during high-pressure times like graduate school applications and internship deadlines. Navigation through unclear systems often led to duplicate requests and missed opportunities.

Alumni, many of whom resided internationally, faced logistical hurdles. 35% of international alumni reported missed deadlines due to delays in traditional transcript deliveries.

An average of 250 requests per week left the registrar’s office overwhelmed, resulting in a backlog during peak seasons. Manual handling also caused 4% of requests to include errors or incorrect information, requiring rework.

Solutions

Despite its reputation for academic excellence and innovation, the university struggled with outdated systems that couldn’t keep pace with the growing demands of its diverse student and alumni base. These challenges created bottlenecks, impacting the efficiency of academic record management and frustrating users across the board.

Intuitive Navigation

The platform’s user-friendly interface made it effortless for students and alumni to request transcripts, reducing confusion and simplifying the process for users of all technical skill levels. This accessibility led to fewer errors during submissions and eliminated the frustration caused by unclear systems.

Digital Credentials

With blockchain-verified digital transcripts, users could access secure, tamper-proof academic records instantly. This eliminated the need for physical documents, ensuring timely and reliable delivery for both local and international alumni.

Real-Time Status Tracking

A tracking system provided full visibility into the transcript request process, giving users peace of mind and reducing duplicate submissions by over 30%. This transparency also significantly cut down on follow-up inquiries to the registrar’s office.

Customizable Format

The platform supported multiple formats to meet the unique requirements of employers and institutions, fulfilling over 5,000 custom template requests annually. This flexibility ensured that transcripts met diverse professional and academic needs without additional manual effort.

"EduTranscript has completely transformed our processes. We’ve saved thousands of dollars in printing and postage costs, while drastically reducing the administrative burden. The efficiency boost is remarkable – we can now process requests faster, freeing up our team for more strategic tasks."

– Associate Director, Academic Records and Registration

Results

The implementation of Edutranscript CertifyMe yielded impressive results, significantly improving both the user experience and administrative efficiency. By automating key processes and enhancing accessibility, the platform delivered measurable benefits to students, alumni, and staff alike. Here’s a look at the outcomes.

Cost Savings and Sustainability

1. By digitizing processes, the university saved over $70,000 annually in paper, printing, and postage costs.
2. The platform supported the university’s sustainability goals by reducing paper usage by over 1 million sheets annually.

Administrative Efficiency

1. Request-related inquiries to the registrar’s office dropped by 50%, enabling staff to reallocate time toward more strategic initiatives.
2. Automated workflows and template matching cut errors in credential issuance to less than 0.3%, a tenfold improvement.

Global Alumni Reach

1. Alumni in over 80 countries gained instant access to their records, with over 85% of international requests fulfilled within 48 hours.
2. Bulk sharing options allowed alumni to send transcripts to multiple institutions simultaneously, saving time and effort.

Enhanced User Experience

1. 98% of users reported increased satisfaction, citing the intuitive interface as a standout feature.
2. Self-service reduced confusion and errors in submissions by 40%.

"Seeing the increase in digital diploma reorders has been a game-changer for us. What started as an operational necessity has turned into a revenue generator, all while enhancing the student experience with faster and more reliable service."

– Assistant Director, Graduation Services