EduTranscript by CertifyMe partnered with a leading U.K. university in Lancashire to revolutionize its academic credentialing system. Serving over 15,000 students across 100+ undergraduate and 50 postgraduate courses, the university sought a modern solution to meet growing demands. The introduction of EduTranscript not only streamlined their operations but also enabled a 76% increase in transcript processing capacity, establishing them as a leader in academic innovation.

Background

With a reputation as one of the top 50 universities in the U.K. (The Guardian, 2024), this Lancashire university experienced steady growth in both enrollment and application volumes. In 2023 alone, the institution received over 16,000 undergraduate applications, highlighting its popularity among prospective students. However, the university’s transcript processing system lagged behind its other advancements.

Handling thousands of transcript requests each year, the registrar’s office struggled to keep pace with demand. Manual processes created bottlenecks, especially during peak periods, impacting service delivery for students and alumni alike. Recognizing the need for a scalable, efficient, and user-friendly solution, the administration partnered with EduTranscript by CertifyMe to modernize its academic record management system.

Challenges

Despite its academic achievements, the university faced significant operational hurdles:

1. Growing Volume of Requests: With over 15,000 students and increasing alumni numbers, the registrar’s office was inundated with transcript requests, particularly during graduation and application seasons.

2. Manual Processes: Reliance on paper-based systems and semi-digital workflows led to delays, errors, and inefficiencies. Processing times often extended to 10-15 business days, frustrating students and alumni.

3. Resource Strain: Staff were overwhelmed by the workload, with peak times requiring overtime and additional resources to manage backlogs.

4. User Dissatisfaction: Delayed response times, frequent document errors and limited tracking options caused dissatisfaction among students and alumni, tarnishing the university’s reputation for excellence.

Solutions

To address these challenges, the university implemented EduTranscript, leveraging its advanced features to overhaul their transcript management system:

Streamlined Processes

EduTranscript automated the end-to-end transcript issuance workflow, reducing processing times from 10-15 business days to just 48 hours. By eliminating manual steps, the platform enabled staff to focus on strategic tasks instead of administrative bottlenecks.

Scalable Capacity

The system’s high-volume processing capabilities empowered the university to handle a 76% increase in transcript requests without additional resources. This scalability ensured the university could meet growing demand year-round, even during peak periods.

Verifiable, Forgery-Proof Transcripts

With EduTranscript, the university introduced verifiable digital transcripts that are tamper-proof and globally recognized. This enhanced the institution’s credibility and ensured secure, reliable delivery to students and employers worldwide.

Real-Time Tracking

Students and alumni gained access to a real-time status tracking system, providing transparency and reducing the number of follow-up inquiries to the registrar’s office by 45%. This feature also minimized duplicate submissions and improved user satisfaction.

“The platform’s scalability and speed have transformed how we manage academic records, enabling us to meet the needs of our growing student body with a lot of ease.”

– Director of Student Records

Results

The collaboration with EduTranscript delivered exceptional outcomes for the university, transforming its academic record management and user experience:

Increased Processing Capacity

The university scaled its transcript processing capacity by 76%, enabling the registrar’s office to handle thousands of additional requests annually without any additional delay.

Faster Turnaround Times

Transcript processing times were reduced from 10-15 business days to just under 20 minutes, significantly improving service delivery and meeting time-sensitive demands from students and alumni. They consistently highlighted the convenience and peace of mind this process provided, particularly during critical application periods.

Cost and Time Savings

The university saved an estimated $55,000 annually in operational costs and reduced administrative workload by over 1,200 staff hours per year. These efficiencies allowed the registrar’s office to allocate resources more strategically, creating a more balanced workload and enabling staff to focus on student-centric initiatives.

Operational Efficiency

Automation reduced errors in transcript issuance to less than 0.5%, minimizing rework and freeing up staff resources for higher-value tasks. Staff noted a significant reduction in stress during peak periods, and users consistently praised the system’s accuracy and reliability in post-implementation surveys.

Enhanced User Satisfaction

Over 92% of students and alumni reported improved satisfaction, citing the system’s speed, transparency, and ease of use as standout features. Many noted that the new system not only saved them valuable time but also provided peace of mind with reliable access to their academic records.

"Our transcript request volume has nearly doubled, but with EduTranscript, we’re handling it effortlessly. The increase in orders and the reduction in processing time means we’ve been able to boost revenue without adding more staff."

– Assistant Registrar, Student and Alumni Services